If you have any questions, concerns, or feedback, please do not hesitate to contact our customer service at information@northernbiscuit.ca, we would be very happy to help you!


Where can I purchase your products?

Northern Biscuit is available in most major and independent pet food retail stores. We recommend contacting your local pet specialty store to see if your product of choice is in stock, as some locations carry select Northern Biscuit recipes.

Why do the biscuits look different sometimes?

We bake our biscuits in small batches, which allows our bakers to concentrate on quality. You will notice our biscuits can sometimes vary from batch to batch in shape and colour. That is because fresh food ingredients can vary from herd to herd, crop to crop. No two Northern Biscuits are alike. We kind of like that.

To expand our capacity in order to keep up with demand we replaced our original oven which was over 70 years old (dog years) with a brand new oven! Each batch we bake at Northern Biscuit bakery may contain two biscuit shapes as our biscuits are baked in small batches using two different ovens.

Why is apple cider vinegar baked into the biscuit?

Apple cider vinegar is a natural preservative we use to help preserve the freshness of our biscuits. The amount we use is so little that your dogs will not taste it while enjoying our tasty treats.

Do you use all natural or regular peanut butter in your peanut butter treats?

We use all natural peanut butter in our peanut butter treats. At Northern Biscuit we believe that the best treats are the ones that not only taste delicious but are also healthy for your dogs. That's why all our products are made with natural ingredients!

Can the biscuits be frozen?

Yes, our biscuits can be frozen.

Tip: Biscuit popsicles are an amazing treat for the summer! You can also freeze the biscuits to help preserve the freshness.

Are the biscuits easily broken for a small dog or for training?

Yes, you can easily break our regular biscuits for small dogs or for training.

Tip: Try our mini biscuits (available in 190g & 450g size) which are smaller versions of our regular biscuits.